Mountain Message Blog

Monday, March 16, 2020

Guest Services in a COVID-19 World

Update: March 26

The coronavirus has created a number of unique challenges.  One of those is how to continue to serve our guests while also helping to protect their health and the health of our wonderful staff.  We take both the service of our customers and the coronavirus safety concerns very seriously, so in order to protect our employees, our guests, and our communities, we are following CDC guidelines along with federal and state mandates for non-essential business operations in this most unusual of times.

To meet our dual objectives, while we are not open for normal in-person business transactions at the resort, we are available for business online, by telephone, or by email. We have staff working (mostly from home) who can respond to your needs and assist you with purchases and reservations so you can enjoy the fresh mountain air here in the not-too-distant future.  Please check our website frequently for the latest updates and answers to your questions, and contact us if we can assist you.

We hope everyone can be safe and healthy as we all follow social distancing and stay-at-home  protocols to get through this corona-crisis.


Update: March 16

The unexpected closure of Ragged Mountain Resort has understandably caused a great number of questions, concerns and uncertainty for individual guests, pass holders, group bookings, weddings and Spring or early Summer operations.

We are evaluating the changing circumstances daily and doing our best to address your questions and concerns. Like every other winter resort we are experiencing heavy call, email and social media volume. We will address every inquiry but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.

There are a few questions we can answer at this time;

- Will there be any adjustment to my season pass as a result of the unexpected closure?

No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed.

- I have a complimentary ticket. Will it be valid next season as a result of the closing?

No, complimentary tickets expire at the end of the season in which they were issued.

- I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?

Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically.

- I paid for rentals and/or ski school for a day after you closed. Can I get a refund?

Yes, similar to on line lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically.

- Will my 2019-2020 Buddy Tickets be valid next year?

No, Buddy Tickets expire at the end of the season for which they were issued.

- I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?

Yes, any lodging reservation between now and May 1 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation.

- I have unused quad pack tickets. Will they be refunded or extended?

At this time we are evaluating our policies and next steps regarding unused Mission Four'dable Quad Pack tickets. We will communicate with you directly and on this website soon.

Last Edited by Lori Zaloga on Thursday, March 26, 2020

Sunday, March 15, 2020

Resort Update 3/15

Today Ragged Mountain Resort made the decision to suspend all winter operations at the end of the day on Sunday March 15th.

This was a difficult decision for many reasons not the least of which is so many of our loyal guests have expressed their appreciation and passion regarding the opportunity be able to ski and snowboard even during the crisis.

This is an extraordinary set of circumstances and while we regret not being able to finish the season as planned Ragged Mountain is committed to being part of the solution to the Coronavirus crisis.

The most important thing we can say is “Thank You” to each and every one of our Ragged Mountain supporters of which there are literally thousands. We are enormously grateful for these relationships and look forward to a celebratory reopening when possible.

Thank you for being Ragged Mountain skiers and riders, and best wishes to you and your family during this crisis.


Last Edited by Kyle Matzke on Monday, March 16, 2020

Saturday, March 14, 2020

Resort Update

In the constantly evolving situation with regard to the coronavirus, we are being vigilant and attentive, and we have a very high level of concern which is appropriate for this unprecedented incident.  Having said that, we feel the ability to be outside recreating with family and friends in the fresh air and relative safety of an outdoor mountain resort environment is a welcome respite from the constant stress and negative energy resulting from the coronavirus crisis.

Given the situation, we have received questions from a number of guests about our operating schedule.  While the state of affairs is fluid and subject to change, Ragged Mountain Resort currently plans to open as scheduled tomorrow, Sunday March 15th.  Please check back here for further updates as they occur.

Last Edited by Lori Zaloga on Saturday, March 14, 2020

Friday, March 13, 2020

An Open Letter to Ragged Mountain Resort Guests and Community Members,

The entire world has been impacted by the rapidly evolving coronavirus - COVID 19 – crisis.

We take this development very seriously and we are committed to being diligent in our efforts to safeguard the well being of our guests, employees and community. We have reviewed our daily policies and practices to make certain we are utilizing the most advanced tools available and rigorously enforcing policies to achieve the highest level of safety and confidence possible.

At this time the resort remains open and it is our intent to continue winter operations through April 5th. Most of the resort amenities are open but we encourage you to check the web site daily for changes. We will continue to monitor the situation and adjust current as well as Spring and early Summer operations with the same objective; to enjoy the many virtues of Ragged Mountain and at the same time guard the safety of all stakeholders.

We are following Centers for Disease Control COVID 19 protocols in cleaning, food service, handwashing and by requiring employees stay home in the event of illness.

We have relaxed our cancellation policies and are being flexible with booking policies as it relates to future bookings.

We understand the challenge this situation presents and we also recognize the situation may be different tomorrow and again the day after. We are committed to evolving as the circumstances do.

You can check back here to get the latest details and updates. 

Last Edited by Kyle Matzke on Friday, March 13, 2020

Thursday, March 12, 2020

2020-21 Mission: Affordable Season Pass Available Now!

Ragged Mountain's mission to make skiing and snowboarding affordable for everyone is continuing for the 2020-21 Season with the Mission: Affordable Season Pass for just $299!  

Here's the deal:

  • Buy Your MISSION: AFFORDABLE Season Pass for just $299.
  • The lowest price is available from March 12 through April 5, 2020.
  • Ski or Ride every day Ragged Mountain Resort is open during the 2020-21 season -- NO Blackout Dates!
  • NEW Passholders can ski/ride for FREE the remainder of the 2019-20 Winter Season.
  • It’s the best deal in all of New England!  

Plus, passholders will enjoy additional benefits including the Sister Resort Reciprocal Program, Regional Resort Program and more.  Read all the details here.

Join us:  Accept the Mission!

Last Edited by Kyle Matzke on Thursday, March 12, 2020

Thursday, March 05, 2020

Going Into The Weekend Of March 7-8

It is looking like blue skies and sunshine this Saturday and Sunday, with temperatures in the mid 30's to low 40's the slope conditions are going to be outstanding! We will have Cable Junction performing live music in Stone Hearth Bar from 3pm to 6pm and a Tap Takeover promo event with Great North Aleworks. The Bricks will be bumping and we will be sure to have the outdoor fire-pit rolling. There will be USASA BX race on our Lower Chute course Saturday for members only. For those on you interested in racing, be sure to register for our Not Another Banked Slalom next Saturday, March 14. 

2020-21 Mission: Affordable Season Pass goes on sale Thursday, March 12 for $299! Be sure to buy early to lock in that early season rate. New season pass holders will be able to ski the remainder of this season and we will be providing (6) $49 buddy passes for next season Mission: Affordable pass holders!

Music On The Mountain: Live DJ performances slope-side at the base of Spear will kick off Saturday, March 14, Saturday, March 21, Saturday, March 28 and Saturday, April 4 from 10:30am to 2:30pm. Dance your way to the chair!

Additional Upcoming Events:  

Saturday, March 7: USASA Boardercross / Skiercross Event USASA members only ski and snowboard event. This event is on Lower Chute, and skiers and riders start four at a time racing to the finish line.

Saturday, March 14: Not Another Banked Slalom This unique snowboarding event is a one-on-one Boardercross race, not another banked slalom! We are taking this one to our cross course for a heads-up, double-elimination tournament. Navigate the course against another rider to move through the brackets for your chance to win cash and prizes!

Saturday, March 14: Meier Skis On-Snow Demo Come try these hand-made custom skis coming to you from Colorado!

Sunday, March 15: LaFoley Open on Showboat The U16 LaFoley Open will take place on Showboat and is organized by our Competition Programs department.

Sunday, March 15: Ski Patrol Scavenger Hunt throughout the mountain and lodges, find a hidden shamrock and bring it to Ski Patrol to redeem your prize.

Tuesday, March 17: Come celebrate St. Patrick's Day at Ragged Mountain with $17 day tickets and apres with a special Flying Goose beer for the day. 

Sunday, March 22:  “Back In The Day” Old School Pipe Jam We’re bringing it back! Our signature, hand-shaped, old school inspired, mini pipe snowboard event is sure to impress. With retro attire and tricks encouraged, this spring event is all about good vibes with buds on boards. 

Thursday, March 26: NOTB Snowboard Demo open to the public with $36 tickets. Try next seasons boards from K2, Ride, Rome, Never Summer, Rossignol, Lib Tech, GNU and Roxy.


Last Edited by Kyle Matzke on Friday, March 06, 2020

Wednesday, February 26, 2020

This weekend is full of fun events!

It is time to look forward to the weekend and solidify your plan to hit the slopes of Ragged Mountain Resort! This Saturday we will be featuring live music by Supernothing in the Stone Hearth Bar from 3:00pm to 6:00pm and our tap takeover promotional event will be hosted by your favorite Mexican Pacifico and Modelo beers. The Birches Restaurant will be offering a Steak Fritz special and the Harvest Cafe will be serving Burrito Bowls.

The United States of America Snowboard and Freeski (USASA) is holding skier and boardercross races both Saturday and Sunday on Lower Chute BX course. Our snow conditions are fabulous right now and it is looking like the sun is going to be out all weekend, come on up and GET RAGGED!


Additional Upcoming Events:  

Saturday, March 7: USASA Boardercross / Skiercross Event USASA members only ski and snowboard event. This event is on Lower Chute, and skiers and riders start four at a time racing to the finish line.

Saturday, March 14: Not Another Banked Slalom This unique snowboarding event is a one-on-one Boardercross race, not another banked slalom! We are taking this one to our cross course for a heads-up, double-elimination tournament. Navigate the course against another rider to move through the brackets for your chance to win cash and prizes!

Saturday, March 14: Meier Skis On-Snow Demo Come try these hand-made custom skis coming to you from Colorado!

Sunday, March 15: LaFoley Open on Showboat The U16 LaFoley Open will take place on Showboat and is organized by our Competition Programs department.


Last Edited by Kyle Matzke on Wednesday, February 26, 2020

Tuesday, February 11, 2020

Coming Into Presidents Week

We have received three inches in the past twenty four hours and there is another three to five inches forecasted for tomorrow into Thrusday! This has enabled us to open up additional terrain and we are expecting to offer 50+ trails and 235 acres of terrain going into Presidents Weekend. Stay posted HERE for up to date snow reporting. Just this morning Patrol approved Cemetery Gates, Sunnyside, Pels Pass, Abyss, Rags to Riches, Sweepstakes, Double and Triple Take, Not Too Shabby, Cabin Fever, Lower Easy Winder and Miss Behavin to open. Our Terrain Parks team is currently plowing out our bordercross course on Lower Chute, look for it to open this Friday. We are bringing back the cute little flamingo Sweeps, she will be out on the slopes this Valentines's Day in various locations. If you are lucky enough to find Sweeps, bring her into Guest Services and redeem your FREE day ticket!

UPCOMING EVENTS:

Saturday, February 15:  USASA Rail Jam USASA members only event featuring skiers and snowboarders. Contestants will compete on our legendary three-tier rail layout which gives them a total of nine different features to be judged on.

Sunday, February 16:  Sport Thoma On-Snow Ski Demo they will be offering Rossignol, Fischer, Blizzard, K2, Nordica, Liberty, Stockli, Kastle, and Armada skis. The demo will be located along the base area from 9:00am to 2:00pm, please register in the Sport Thoma retail space.

Saturday, February 22:  U10 Open Stubbie Slalom Event on Village Green hosted by our Competition Programs Department.

February, 29 – March 1: USASA Boardercross / Skiercross Event USASA members only ski and snowboard event. This event is on Lower Chute, and skiers and riders start four at a time racing to the finish line.

Come on up to beautiful Ragged Mountain and enjoy making some turns with us... Get Ragged!

  

Red Barn
Red Barn

Last Edited by Kyle Matzke on Wednesday, February 12, 2020

Friday, January 24, 2020

More Terrain Opening Tomorrow

It is hard to believe, but we are now coming into the middle of ski-season at Ragged Mountain Resort. With the talented team of staff, it has been an extremely enjoyable season thus far. Mountain Operations has kept our snow surface conditions silky smooth and plentiful. Our snowmaking team has kept a substantial amount of terrain open and growing even with the challenges of Mother Nature and the fairly mild winter. We have seen a lot of progression in technology advances with our new app and web cam. Our Food & Beverage department continues to get accolades from our guests with comments such as "the best food out of all of New Hampshire ski areas!" Our Learning Center books out every weekend and is having a major role in growing the sport of skiing and snowboarding. The Rental department has a vital role in getting new comers on the correct size equipment and our Rossignol high-end demo skis have been popular this year. The Ragged Edge Tuning shop has repaired many ski/snowboard bases and keeps those edges sharp and wax fast. The Guest Service department provides responsive service and that first impression experience our guests have come to love about Ragged Mountain. 

Looking forward we are opening more terrain for the weekend. Upper Exhibition, Birches, Town Meeting, and the upper section of Wild Side Terrain Park will be ready to go for 8:30AM Saturday morning. Our event schedule is heating up and will be occurring with more frequency. Wedding season is just around the corner, keep our venue in mind as we still have some dates available for this summer. You can also help us by doing a little snow dance, lets hope the #danburysnowbelt provides some storm cycles soon! 

Upcoming Events:

Saturday, February 8, Ski East on Village Green

Saturday, February 15, USASA Rail Jam:  USASA members only event featuring skiers and snowboarders. Contestants will compete on our legendary three-tier rail layout which gives them a total of nine different features to be judged on.

Sunday, February 16, Sport Thoma On-Snow Ski Demo:  Sport Thoma will be offering Rossignol, Fischer, Blizzard, K2, Nordica, Liberty, Stockli, Kastle, and Armada skis. Hours are from 9:00am to 2:00pm and please be sure to register at the Sport Thoma retail store inside Elmwood Lodge.



Last Edited by Kyle Matzke on Monday, February 03, 2020

Tuesday, January 14, 2020

MID-JANUARY UPDATE

This past weekend was beyond a January thaw, it was seemingly April out there on the slopes. We saw a number of skiers sporting their Hawaiian shirts and shorty shorts making their way down the mountain. We are happy to report that our snowpack survived the two fifty degree consecutive days! As New England skiers and riders we remain eternally optimistic.

Our incredibly talented Mountain Operations team had the snow re-surfaced for Monday mornings opening and improved on it even more for today. The forecast and snow report is looking bright, as temperatures are returning to normal. Wednesday and Thursday night appear to be in the single digits. These temps will allow our die-hard snowmaking team to build our base and re-open more terrain. Mother Nature is going to provide some natural snow to boot. Currently 3 inches forecasted on Wednesday night into Thursday morning and 8 inches starting up late morning Saturday into Sunday. 

Be sure to check our Web Cam featuring a new Patrol Setting (scheduled 9am to 3pm daily) that changes point of view every 30 seconds and gives you a nice overview of several aspects on our two summits. This upcoming Saturday and Sunday is Martin Luther King weekend, tell all of your friends about our FOOD DRIVE taking place on Monday, January 20th. Bring (5) non-perishables and receive a $59 Adult Day Ticket or a $47 Junior/Teen/Senior Day Ticket. All food donated will go to our local food pantries in Danbury and Bristol.

Ski you on the slopes!

Last Edited by Kyle Matzke on Wednesday, January 15, 2020

Thursday, January 02, 2020

Happy New Year From All Of Us At Ragged Mountain!

The New Year is upon us and beautiful Ragged Mountain has had an incredible start to the season! We are currently offering 30 trails, 128 skiable acres of terrain. Ski Patrol recently dropped the ropes on several of our glades including Moose Alley and Raggae Glades from the Summit 6-passenger Express, and Gobblers Knob, Tree Hugger, Devils Den and Ridge Runner glades off the Spear Mountain Express Quad.

We have had over 1200 downloads of our new Ragged Mountain Resort APP and we are getting tremendous feedback on it! If you have not had a chance to check it out, be sure to:  Apple HERE | Android HERE

Our Birches Mountain Restaurant is offering casual dining and changed their menu for this season. Perhaps you fancy the Poutine, or the Headwall Burger, my personal favorite is the Wonton Chicken Enchiladas.

If one of your New Year's resolutions is to become a better skier or rider, consider booking a lesson with our Learning Center. We offer a number of classes that cater to you, such as our Women's Program, Legends Program, Race Development Program, or our Freestyle Snowboard Program.

January Events Include:

Saturday, Jan. 4th Ski The East High School Race

Saturday, Jan. 11th Ride & Ski Event

Saturday, Jan. 11th Ski The East High School Race

Monday, Jan. 20th Ragged Mountain Food Drive Bring (5) non-perishables and receive a $59 Adult Day Ticket or $47 Junior / Teen Day Ticket

Sunday, Jan.26th Sport Thoma On-Snow Ski Demo


Ski you on the slopes!

Last Edited by Kyle Matzke on Saturday, January 11, 2020